May 18, 2012
This generation of gamers has patience growing ever so thin. No one could blame them though. After 12 years of waiting, Diablo 3 is at last within reach. Millions of players all over the world were excited for its release and for the servers to open. The hype overflowed to the point that numerous memes were made, mocking the then-future hermit state of the potential gamers and fans alike.
But Diablo 3′s worldwide release isn’t all rainbows and sunshine.
Launch date was mired with technical problems and errors. Gamers had difficulty logging in, servers were working overtime, and other errors kept popping up all over the place. One of which, Error 37, was so severe, it became a trending topic for frustrated gamers seeking refuge in social media instead.
Blizzard immediately took heed and issued a humble public apology. Community manager Bashiok posted the apology on the official Diablo 3 forums, admitting to miscalculation and human error on their part.
Despite very aggressive projections, our preparations for the launch of the game did not go far enough.
Of course, knowing Blizzard, they were quick to realize their miscalculations and already implemented numerous solutions to the growing number of problems during launch day. The letter was also a bearer of good news.
…specifically 11:50 PM PDT on May 15, all systems have been online and running relatively smoothly…
Hopefully, you haven’t smashed the Diablo 3 box into smithereens out of anger and frustration yet…
Servers are now seemingly stable enough to handle the influx of gamers. With enough luck, you might not get the dreaded error 37 anymore. Keep your fingers crossed though!
In other news, the real-money auction house has been moved from May 22 to an indefinite date due to the current technical problems.
For the full text of the letter, head to the D3 forums.